After Hours Claims
What you can do
If you suffer a loss during normal business hours, please contact our office and we will be happy to assist you. One of our brokers will explain the impact, if any of reporting a claim in your particular circumstance. We will advise you of the claims process and what to expect and then the claim will be reported to the insurance company on your behalf giving them all of the information they require to look after you. We will follow up to make sure an adjuster has been assigned to look after you and that you have been contacted in a timely fashion.
If you have suffered a loss on a non-working day or after normal business hours and it’s an emergency, please check your policy to see which insurance company you are insured with. Please contact the appropriate insurance company and they will have after-hours or emergency claims staff available to help you. We will contact you during normal business hours to make sure you are getting excellent service.
Gore Mutual Insurance Company
252 Dundas Street, Box 70
590 Riverbend Drive
Dumfries Mutual Insurance Company
12 Cambridge Street
4 Robert Speck Parkway, Suite 100
Royal & Sun Alliance Facility
Sheridan Insurance Centre
2225 Erin Mills Parkway, Suite 1000